Unmatched Safety
Our vehicles undergo weekly multi-point inspections and our chauffeurs are vetted through thorough background checks.
Official Guidelines
Terms of Service
Professionalism, transparency, and safety. Understanding our policies ensures a seamless luxury experience for every client.
Clear terms before bookingEffective as of 2026
24/7 Reliability
We operate 365 days a year with a dedicated dispatch team monitoring every single ride for punctuality.
Expert Chauffeurs
Professional attire, discretion, and advanced defensive driving certifications are mandatory for our team.
Service rules
Operational Policies
Comprehensive rules defining our booking and service execution.
Effective as of 2026
Wait Time & Grace Period
15 min base wait time. 60 min airport wait time.
Residential/Office
15 minutes of complimentary wait time.
Airport Arrivals
60 minutes of complimentary wait time after the flight lands.
Wait Charges
$60.00 per hour after the grace period expires.
Tracking
We monitor actual flight landing times via real-time data.
Cancellation & Changes
4h cancellation notice required.
Local (NYC/NJ)
Notice must be given at least 4 hours before pickup.
Long Distance
24-hour notice required for trips outside NYC/New Jersey service zones.
Late Cancellation
Full fare will be charged if notice is given less than 4 hours prior.
Changes
Subject to vehicle availability and may incur price adjustments.
No-Show Policy
Full fare applies for missed pickups.
Contact First
If chauffeur is not found, call dispatch immediately before leaving.
Declaration
No-show is declared after the grace period with no passenger contact.
Charges
No-show reservations are non-refundable and charged at full rate.
Verification
GPS tracking is used to verify chauffeur presence at pickup.
Tolls, Fees & Tips
Includes 18% Tip & NJ Tax.
Estimates
Tolls and fees are estimated and billed as actually incurred.
Sales Tax
NJ Sales Tax (6.625%) applied where applicable by law.
Gratuity
A standard 18% chauffeur tip is automatically included.
Cleaning
Cleaning fees for negligence start at $250.00 (e.g., smoking/vomit).
Communication policy
Text messages
When you opt-in to our SMS program, we will send you text messages for reservation-related communications, including booking confirmations, chauffeur status updates, and ride reminders.
Opt-Out & Cancellation: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help & Support: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at support@protonlimo.com or call our dispatch.
Rates & Frequency: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your booking activity. Carriers are not liable for delayed or undelivered messages.
Terms of Service
By booking a service with Proton Limo, you agree to our Terms of Service. All services are subject to vehicle availability, road conditions, and chauffeur schedules.
We reserve the right to modify routes or cancel bookings in situations involving safety risks, extreme weather, or passenger misconduct. Payments must be processed through our authorized channels, and any cancellations must adhere to our standard Cancellation Policy.
Privacy Policy
Proton Limo is committed to protecting your privacy. We collect passenger names, phone numbers, email addresses, and travel details solely for the purpose of booking, executing, and confirming transportation services.
Mobile Information Consent: No mobile phone numbers or opt-in consent collected for text messaging will be shared with third parties, affiliates, or partners for marketing or promotional purposes under any circumstances. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared.
Quick answers
Frequently Asked Questions
Find quick answers to common questions about our pre-arranged chauffeured services.
How can I modify a reservation?
Log in to your dashboard to view active rides. Changes made within 4 hours of pickup must be confirmed via phone with our dispatch team.
Do you offer on-demand service like rideshare?
No. We are a pre-arranged service. This guarantees you a dedicated professional chauffeur and a pristine, specifically assigned vehicle.
What is the billing procedure?
A temporary authorization hold is placed at booking. Your card is charged when our team confirms the reservation; if declined, the hold is released immediately. Additional charges for actual tolls or extra wait time are processed after trip completion.
Are car seats provided?
Yes, we offer luxury infant, toddler, and booster seats for a surcharge of $25.00 per seat. Please specify requirements when booking.
Serving NYC & New Jersey Since 2018
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Transparent Pricing
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Clear policies, all-inclusive pricing, and no surprise charges at drop-off.