Terms of Service
Professionalism, transparency, and safety. Understanding our policies ensures a seamless luxury experience for every client.
Unmatched Safety
Our vehicles undergo weekly multi-point inspections and our chauffeurs are vetted through thorough background checks.
24/7 Reliability
We operate 365 days a year with a dedicated dispatch team monitoring every single ride for punctuality.
Expert Chauffeurs
Professional attire, discretion, and advanced defensive driving certifications are mandatory for our team.
Operational Policies
Comprehensive rules defining our booking and service execution.
Wait Time & Grace Period
15 min base wait time. 60 min airport wait time.
Residential/Office
15 minutes of complimentary wait time.
Airport Arrivals
60 minutes of complimentary wait time after the flight lands.
Wait Charges
$60.00 per hour after the grace period expires.
Tracking
We monitor actual flight landing times via real-time data.
Cancellation & Changes
4h cancellation notice required.
Local (NYC/NJ)
Notice must be given at least 4 hours before pickup.
Long Distance
24-hour notice required for trips outside NYC/New Jersey service zones.
Late Cancellation
Full fare will be charged if notice is given less than 4 hours prior.
Changes
Subject to vehicle availability and may incur price adjustments.
No-Show Policy
Full fare applies for missed pickups.
Contact First
If chauffeur is not found, call dispatch immediately before leaving.
Declaration
No-show is declared after the grace period with no passenger contact.
Charges
No-show reservations are non-refundable and charged at full rate.
Verification
GPS tracking is used to verify chauffeur presence at pickup.
Tolls, Fees & Tips
Includes 18% Tip & NJ Tax.
Estimates
Tolls and fees are estimated and billed as actually incurred.
Sales Tax
NJ Sales Tax (6.625%) applied where applicable by law.
Gratuity
A standard 18% chauffeur tip is automatically included.
Cleaning
Cleaning fees for negligence start at $250.00 (e.g., smoking/vomit).
Text messages
We may send text messages to the mobile number you provide for reservation-related communications—such as confirmations and trip or driver status updates. How often you receive texts depends on your bookings and service needs. Your wireless carrier’s message and data rates may apply.
When you book online, you agree to these texts at the same time you enter your phone number. For questions, use the contact options on our Contact page.
Frequently Asked Questions
Find quick answers to common questions about our pre-arranged chauffeured services.
How can I modify a reservation?
Log in to your dashboard to view active rides. Changes made within 4 hours of pickup must be confirmed via phone with our dispatch team.
Do you offer on-demand service like rideshare?
No. We are a pre-arranged service. This guarantees you a dedicated professional chauffeur and a pristine, specifically assigned vehicle.
What is the billing procedure?
A temporary authorization hold is placed at booking. Final charges are processed after trip completion and include actual tolls and wait time.
Are car seats provided?
Yes, we offer luxury infant, toddler, and booster seats for a surcharge of $25.00 per seat. Please specify requirements when booking.